this is what i get from malaysia support

Dear client, First of all,thank you for your support to XM! Your account is malay account, which means that you should send e-mail to malay team.Maybe there are some differences between malay and china account. The e-mail address is : malay.support@xm.com We should remind you that the way you calculated Swap Value is not exactly correct actually. For example, your order #19266776 that you have been mentioned before calculated as: 0.0001(fluctuation)*1000(value of 1 lot)*0.2(lot)*491.71(swap value points)=$9.83 You are supposed to know that you should use 0.00001point ,and the result is 0.98MXN (NOT USD).Please pay attention to the swap value formula result is unit by the quotation currency.Here is the correct swap value: 0.00001(fluctuation)*1000*0.2*491.71=9.83MXN≈0.05USD(If you hold the position for only one night ,you will own 0.05USD） Meanwhile, the other 3 orders that you feeback are the same logical calculation way. Thank you for your understanding.

the calculation at above are wrong, for example order number 18448792: 0.0001point*1000unit*1lot*4.1overnight interest(approximate)=0.41 eur, 0.41eur*1.12169(conversion rate)=usd0.46 swap fee the right calculation should be for eurzar order number:19272494: 0.0001point*1000unit*0.5lot*176.49=8.8eur, 8.8eur*15.7300(conversion rate)=138.42zar, =(current conversion rate approximate)usd9.96 usdmxn order number 19266776: 0.0001point*1000unit*0.2lot*491.71=usd9.83, the remain order number 19267211 and 19281835 also the same problem, pls fix it.

尊敬的客户， 您好，感谢您选择XM外汇平台和您对XM一直以来的信任！ 对于您投诉的内容，我们投诉部门第一时间展开深入的调查，并给予以下回复： 每位客户在XM平台所有仓位的持仓时间超过平台时间00:00（GMT+2）都需要收取相应隔夜利息。而隔夜利息的计算公式为 ： 隔夜利息=最小波动幅度*一手价值*手数*隔夜利息点数（计算结果均以报价货币为单位）。 以单号#19272494和#19266776为例，您的账户为微型账户，其交易外汇的合约大小为1,000基础货币单位。结合上述公式，在您的单号#19272494中，其隔夜利息为：0.00001*1000*0.5*176.49=0.88南非币，约为0.06 美金；在您的单号#19266776中，隔夜利息为：0.00001*1000*0.2*491.71=0.98墨西哥币，约为0.05美金。 其余的两笔订单#19267211和#19281835所涉及的隔夜利息，经由审查也并无计算错误的情况存在。 同时我们在此温馨地提醒您，您的账号39020105是马来西亚账户。如有更多问题，可以直接咨询XM平台的马来西亚官方客服（malay.support@xm.com ），将会有同样专业的本地客服团队为您进行解答。 再次感谢您对XM的理解和支持！ 致谢， XM团队